General terms and conditions

Online ticket shop Deutsches Museum


§ 1 Scope

(1) The following General Terms and Conditions apply to the use of the online ticket shop of the Deutsches Museum of Masterpieces of Science and Technology (referred to below as "the Vendor") to purchase admission tickets and other services offered by the Vendor and reserved through the online ticket shop of the Deutsches Museum at www.deutsches-museum.de.

Terms and conditions of the Customer that deviate from these Terms and Conditions will be recognised by the Deutsches Museum only if it expressly acknowledges their validity in writing.

(2) The Customer shall be deemed a consumer unless the purpose of the ordered goods and services relates primarily to the commercial activities or self-employed occupation of the Customer. By contrast, natural persons, legal entities or partnerships with legal capacity that enter into the contract as part of their commercial or self-employed professional activities are deemed to be business customers.


§ 2 Formation of the contract

(1) The products and services presented in the online ticket shop are non-binding and do not represent a legally binding offer, but rather an invitation to place orders.

(2) By confirming a purchase order with our customer service over the website of the Deutsches Museum, over the telephone or in writing, the customer is making an offer for the Deutsches Museum to conclude for the purchase of all products and services in his or her basket. By sending out an e-mail confirmation, the Deutsches Museum accepts this offer an the booking or order thereby becomes binding.

(3) The contract is concludes in German.


§ 3 House rules

With the purchase of tickets or other products and services, the Customer agrees to be bound by the Vendor's house rules.


§ 4 Prices

(1) Unless otherwise specified, all prices stated on the Vendor's website include applicable sales tax. Tickets are exempt from sales tax pursuant to Section 4 No. 20 of the German Sales Tax Act (UStG). The posted prices are subject to error.

(2) The related mailing costs are shown to the Customer in the order form and shall be borne by the Customer unless he/she exercises the right to cancel the order.

(3) The tickets will be delivered in accordance with the provisions set out in § 6 below. The goods will be dispatched by regular mail. The shipping risk shall be borne by the Vendor if the Customer is a consumer.

(4) In case of cancellation, the Customer shall bear the direct costs of return mailing.


§ 5 Payment

(1) Payments can be made exclusively by credit card (Visa or MasterCard) or PayPal.

(2) The payment of the purchase price is due immediately when the contract is concluded. If the due date for the payment is a calendar date, then the Customer is deemed to be in arrears if payment is not made by that date. In this case the Customer shall pay the Vendor default interest at a rate of 5%. The Customer's obligation to pay default interest does not preclude the possibility of the Vendor claiming other damages due to the late payment.

(3) Until full payment is made, the tickets and other services will remain the property of the Vendor.

(4) If a payment is reversed, the Vendor is entitled to the immediate return of the ordered tickets and is entitled to withdraw from the contract and to block the tickets or the dispatched barcode. The Customer shall   compensate the Vendor for any damages resulting from the reversal of the payment.

(5) The technical processing is performed by First Cash Solution GmbH, Okenstraße 7, 77652 Offenburg, on behalf of and for the account of the Deutsches Museum.


§ 6 Delivery

(1) The tickets are delivered via the Print@Home procedure: Immediately after the purchase agreement is concluded, the tickets, which are provided with a barcode, are sent as an e-mail attachment in PDF format to be printed out by the Customer or saved to a smartphone. Goods are dispatched by post. The provider bears the shipping risk if the customer is a consumer. (2) If the Customer does not receive the ticket for printing within 24 hours of completing the booking, he/she is obliged to inform the Vendor without delay. The same applies if a faulty PDF or incorrect tickets are received. The tickets must be checked with regard to the number of tickets, prices, date, time, event and location. If the Customer fails to check the tickets, no claims can be asserted due to the loss of the tickets or other complaints.
§ 7 Validity and user information

(1) Tickets printed out by visitors using the Print@Home process or saved to a smartphone are valid only after full payment is made.

(2) Admission is limited to the Vendor's opening times and/or the data indicated on the tickets. The opening times are set by the Vendor.

(3) The tickets are to be checked for accuracy in terms of number, prices, date, time, event and location – see § 6 (2).

(4) The barcode on the ticket, which can be used only once, is electronically cancelled by the Vendor at the entrance using a barcode scanner. Multiple use of tickets by copying the barcode is not possible.

(5) Discounts: The Customer shall assume responsibility for checking his/her eligibility for discounts offered. The conditions for claiming the discount must be met on the day of the museum visit. The Customer must demonstrate the entitlement by presenting photo ID to the personnel at the entrance. Otherwise the difference between the discounted ticket price and the full price must be paid at the museum ticket desk when entering.

(6) The Customer is obliged to store the online tickets safely, exercising the same care as with cash or conventional tickets, and to protect them from improper use. The Vendor is not responsible for the loss of the tickets or in case of improper use and will not provide replacement tickets.

(7) It is not permitted to print Print@Home tickets more than once or to reproduce them in other ways for improper use. Any abuse will result in the loss of the right to admission without compensation. The ticket will no longer be valid. In addition, the Vendor reserves the right to pursue damage claims and to press charges.

(8) It is prohibited to sell the tickets to third parties for profit.


§ 8 Warranty against defects and guarantee

(1) The Vendor is liable for defects in accordance with the applicable legal regulations, in particular Sections 434 et. seq. of the German Civil Code (BGB). The warranty period for items delivered by the Vendor to business customers is 12 months.

(2) Further guarantees apply to the tickets and other services provided by the Vendor only if expressly given in the order confirmation for the articles in question.


§ 9 Liability

(1) Customers cannot claim compensation for losses or damages, with the exception of damage claims of the Customer resulting from loss of life, bodily harm or impairment to health or from the violation of material contractual obligations (cardinal obligations), as well as liability for other damages due to deliberate or negligent violations of duties on the part of the Vendor, its legal representatives or agents. Material contractual obligations are those necessary for achieving the purpose of the contract.

(2) In case of violations of material contractual obligations, the Vendor is liable only for the foreseeable damages typical of the contract if such damages result only from negligence unless the Customer's claims relate to a loss of life, bodily injury or impairment to health.

(3) The qualifications of Par. 1 and 2 above also apply to the legal representatives and agents of the Vendor if claims are asserted against them directly.

(4) The Vendor is authorised to refuse admission in case of overcrowding or other security issues or to terminate the visit at any time. For structural or organizational reasons, individual areas of the museum can be closed. Claims for damages are excluded in these cases.  

(5) These provisions are without prejudice to the provisions of the Product Liability Act.


§ 10 Right of cancellation

There is no right of cancellation in case of contracts to provide services in connection with leisure activities if the contract provides for a specific date or period for the provision of the services. Consequently, you have no right of cancellation or to partial refunds in case of the sale of tickets for a fixed date or time period and no right to exchange or return purchased tickets. Every ticket order is therefore binding and results in an obligation to pay for the ordered tickets.


§ 11 Cancellation

Tickets for admission and event tickets, once paid for, cannot be cancelled or refunded.


§ 12 Final provisions

(1) Contracts between the Vendor and the Customer shall be subject to the laws of the Federal Republic of Germany. UN commercial law shall not apply. This is without prejudice to the statutory provisions on the restriction of the choice of applicable law and the application of mandatory regulations in particular of the state in which the Customer ordinarily resides as a consumer.

(2) If the customer is a businessman, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relations between the Customer and the Vendor shall be the place of business of the Vendor.

(3) In case individual provisions of the contract prove to be legally unenforceable, the remaining items shall remain in effect. The unenforceable provisions shall be replaced by the corresponding statutory provisions if they exist. If this would result in an unconscionable hardship for one of the contractual parties, however, then the contract shall be declared invalid in its entirety.


(Effective: June 2021)